Return Policy

If you have any questions about whether a product is right for you, feel free to email us at hello@heartdive.org BEFORE making your purchase. Unfortunately, due to the immediate access of digital products, all sales of digital goods are final.

Digital Product Purchase Policy

Last Updated: [02.03.2025]

The following purchase policies constitute an agreement between Heart Dive Ministry ("Company") and you ("Customer") that governs your purchase of downloadable digital products, including but not limited to:

Bible Study Notes & Guides
Heart Dive Questions & Reflections
Sermon & Teaching Applications
Planning & Journaling Materials
Faith-Based Digital Resources

By purchasing any digital product from Heart Dive Ministry, you agree to the following terms:

PURCHASE AND ACCESS

Upon purchase, you will receive immediate access to the digital download via email or your account dashboard.
Digital products are delivered in formats such as PDF or other downloadable files.
Ensure your email is correctly entered at checkout to receive your download link.

REFUNDS & RETURNS

All digital product sales are final. Due to the nature of digital goods, we do not offer refunds or exchanges once the product has been downloaded.
If you experience an issue with your download (e.g., corrupted file, incorrect item, duplicate orders), please contact hello@heartdive.org, and we will gladly assist.

LICENSE TO USE DIGITAL PRODUCTS

Your purchase grants a personal, non-transferable, non-exclusive license to use the product for your individual use only.
You may not share, redistribute, resell, or reproduce any digital product, in whole or in part, for commercial use or personal distribution.
You may print digital downloads for personal use but may not mass print, duplicate, or sell them.

INTELLECTUAL PROPERTY RIGHTS

All digital content, including but not limited to Bible study materials, sermon guides, graphics, and designs, remain the intellectual property of Heart Dive Ministry.
Unauthorized distribution or reproduction of our digital materials is a violation of copyright law.

TECHNICAL ISSUES & SUPPORT

If you encounter problems downloading your digital product, first check your internet connection and email spam folder for the download link.
If you still experience issues, please reach out to our support team at hello@heartdive.org with your order number and a description of the problem.

MODIFICATIONS & UPDATES

From time to time, we may update our digital products. While past purchases remain accessible, updated versions may require an additional purchase.
Heart Dive Ministry reserves the right to modify or discontinue any digital product without prior notice.

Physical Product Purchase & Refund Policy

Last Updated: 02.03.2025

The following policy constitutes an agreement between Heart Dive Ministry ("Company") and you ("Customer") regarding the purchase, fulfillment, and returns of our print-on-demand physical products, including but not limited to:

Printed Study Guides & Notes
Planners & Devotional Materials
Branded Heart Dive Merchandise (Apparel, Mugs, Accessories, etc.)

By purchasing from Heart Dive Ministry, you acknowledge and agree to the following terms:

ORDER FULFILLMENT & SHIPPING

All physical products are made-to-order through a print-on-demand service (this means we do not keep inventory).
Orders typically take 3-7 business days for processing and fulfillment before shipping.
Shipping times vary based on your location:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- International: 10-20 business days
You will receive an email with a tracking number once your order ships.
International orders may be subject to customs fees based on your local regulations. Any customs charges are the responsibility of the customer.

RETURNS & EXCHANGES

🛑 All sales are final. We do not accept returns or exchanges.

Since all our products are custom-made on demand, we cannot offer refunds, returns, or exchanges for:
✅ Wrong size or color selected by the customer
✅ Buyer’s remorse or change of mind
✅ Delays in shipping caused by the postal carrier

However, we will gladly assist with the following issues:
🔹 Printing defects or manufacturer errors – If your item arrives misprinted, damaged, or defective, please contact us within 14 days of receipt with photos and details of the issue. We will work with our print provider to offer a replacement at no additional cost.
🔹 Lost or undelivered packages – If your tracking shows the package was delivered but you did not receive it, please first check with your local post office, neighbors, or apartment office. If it is still missing, contact us, and we will assist in filing a claim.
🔹 Incorrect or missing items – If we made an error in fulfilling your order, please reach out immediately, and we will send the correct item.

📩 To report an issue, email us at hello@heartdive.org with your order number and clear photos of the problem.

CANCELLATIONS & REFUNDS

Once an order is placed, it cannot be canceled or modified due to our print-on-demand system.
Refunds are only issued if there is a verified defect or if an order cannot be fulfilled due to a production issue.
If your order qualifies for a refund, it will be processed back to the original payment method within 5-10 business days.

QUALITY & SIZING POLICY

Since apparel is custom-printed, please double-check the size charts before purchasing.
If you receive a mislabeled item (incorrect size due to manufacturing error), contact us within 7 days, and we will provide a replacement.

NEED HELP?

If you have any concerns regarding your order, please reach out to us at hello@heartdive.org with your order number and issue details. We appreciate your patience as we work to ensure you receive your items in the best condition possible.

Thank you for supporting Heart Dive Ministry! We are honored to provide resources that help you deepen your walk with the Lord.

“Bind them on your fingers; write them on the tablet of your heart.” – Proverbs 7:3